ORDER ISSUES

ORDER ISSUES

If you are having any of the following issues, please fill our the form below and we will get back to you within 36 hours. 

What if I am missing an item from my order?

What if my order is lost in the mail?

I received a defective product, now what?

The order I received has an incorrect item.

 

Can I change an item in my order?

Once your order has been placed, we cannot add or edit item(s). If you need to exchange the item please see Shipping, Exchanges & Returns.

 

Tracking shows that my order was delivered, but I can't find it.

If tracking information shows that your order was delivered but you can’t find it, please follow these steps.

  1. Confirm that your shipping address was entered correctly

  2. See if there was an attempted delivery 

  3. Check around the delivery location (if in an apartment, check with the front desk/security)

  4. Wait 24 additional hours - and reach out to the carrier delivering the package 

If you have completed all of these steps and still can’t find your package after 36 hours, please reach out to us at info@diogiebrand.com.