ORDER ISSUES
ORDER ISSUES
Can I change an item in my order?
Once your order has been placed, we cannot add or edit item(s). If you need to exchange the item please see Shipping, Exchanges & Returns.
Tracking shows that my order was delivered, but I can't find it.
If tracking information shows that your order was delivered but you can’t find it, please follow these steps.
- Confirm that your shipping address was entered correctly
- See if there was an attempted delivery
- Reach out to the carrier with your provided Tracking Number.
If you have completed all of these steps and still can’t find your package after 24 hours, please reach out to us at customersupport@diogiebrand.com.
